WE ARE HERE TO HELP YOU


At Lauzen Accounting, we know that there are many issues that sometimes happen that you just need a quick reference or help in getting you through to the next step. So we have a variety of items here to get you past that point or if you need to just give us a call and we will be glad to help you as well.


Get Off to a Good Start

We know your time is valuable, so we’ve collected some resources to provide you with tools and links to helpful information.


Excellent support

Our trained staff members are able to provide you with the support and resources that you need to run your business more efficiently.

Help Center

FREQUENTLY ASKED QUESTIONS


For when you just need that quick answer...
1How do I set up/Install remote desktop capabilities/shortcut for my Hosted QuickBooks?
Access our downloads page here
http://rc.lauzenaccounting.com/InfiniteApp/Downloads/IndexLogin
2I'm having trouble with QuickBooks... Where do I get support?
If you need assistance with your QuickBooks application outside of our business hours, please go to direct to their support at http://support.quickbooks.intuit.com/support/
3How do I access/use my secure web portal?
In order to view and print information from your portal you must have Adobe(r) Reader(r) version 5.0.5 or greater installed. If it is not already installed on your computer, you may download the free Adobe Reader from http://www.adobe.com/products/acrobat.

To access your web portal, visit our firm's Webpage www.lauzenaccounting.com

Then click the Client Login link.

To protect your privacy, your web portal is password protected. Access your portal using the login ID and the password you were given at time of installation.

If you are unaware of your username and password you can navigate to the client center and click on “Forgot User Name” or “Forgot Password” and follow the step by step instructions. If this does not work for you, please email office@35.184.247.143 and a Team member will respond to you with this information shortly.
4How do I use my file exchange?
On your home screen, off to the left there is a “documents” section. In the “documents” section you will see “File Exchange”.
1. Select “File Exchange”
2. Select Your Company
3. “Upload”
4. “Add Files”

Now navigate to the file to the location you have saved the document in your computer.
5. “Start Upload”
Once your upload is complete, we will receive an email notification here letting us know that a file has been uploaded.
If you do not have file exchange set up in your secure web portal. Please request it by clicking here (this can be an email to office@35.184.247.143)
5How can I track my tax refund?
For your convenience we have two website links to help you.

Check Your Federal Refund Status

Check Your Illinois Refund Status
6Can I pay my taxes online?
Yes, here are links for both Federal IRS and the State of Illinois.

Pay Federal Taxes - www.PAY1040.com allows you to pay your Federal income taxes electronically. Pay Illinois State Taxes- File your state tax online.

Helpful Links

Financial/Investment Resources
Government Sites
Online Tax Payments
Employee Insurance Coverage Notices
  • Form 1 - For employers who offer a health plan to some or all employees.
  • Form 2 - For employers who do not offer a health plan.

Lauzen Accounting Fact Sheets

Lauzen Accounting is also happy to provide everyone with our 2015 Fact Sheets to help you through the coming year

DIDN`T FIND ANSWER YOU LOOKING FOR?


Feel free to contact us. We are here to help!

Lauzen Accounting